WHO ARE WE ?

In the year of 1968, changing the landscape of women jewellery craftsmanship in Sri Lanka; the world-renowned land of cinnamon reapers, Mallika Hemachandra Jewellers established in the hearts of Sri Lankans who traditionally and culturally possessed many values around gold jewellery. Since its inception, Mallika Hemachandra Jewellers has significantly changed fine craftsmanship and reinstated the tradition of innovative designs.

Carrying its values and virtues for more than five decades, MHJ Holdings established in Australia benchmarked its mother company back in Sri Lanka with its innovations and quality standards. Today, as a pioneer in the industry, we have set an example for the booming jewellers to follow up and reach the young and yesteryear generations with authentic and creative designs as we did for decades. We have excelled in the art of Gems while ensuring our prime prospect of the business; Manufacturing and retailing of Gold Jewellery.

Undoubtedly, the renowned Mrs. Mallika Hemachandra’s hands-on expertise has enhanced customer expectations to bridge the gap of conventional disparity of human desires. The astounding technical competence of certain custom- created gem and diamond studded Jewellery is unrivalled by any competitor/contemporary jeweller anywhere on the planet.

Marking its 50th anniversary in 2018, Mallika Hemachandra jewellers humbly celebrated its stance on the lives of the Sri Lankan community to uplift the well-being by providing more than150 employees as well as taking the legacy of the Sri Lankan jewellery industry which is over2000 years to the world.

Our Vision

To be the first choice among discerning customers who seek exclusivity and consistency in jewellery.

Our Mission

To achieve excellence in the design, manufacture and delivery of distinctly creative items of high quality jewellery which continuously exceed the expectations of customers.

Message from Chairperson

Mallika Hemachandra

Chairperson

As the Chairperson of this proud jewellery business, I reflect on the amazing journey we have been on for the past five decades. It has been an honour to be a part of this company and to witness its growth and success over the years.

When we started out, the jewellery industry was very different from what it is today. However, our commitment to quality and customer service has remained constant and has helped us to overcome the challenges and changes we have faced along the way.

We understand that jewelleries are much more than just a product; it’s an expression of your personal style and a symbol of important moments in your life. That’s why we strive to offer a wide selection of high- quality pieces that are unique, beautiful, and timeless.

We also understand the importance of trust when it comes to purchasing jewellery. Our team of experts has extensive knowledge of the products we carry, and we are committed to helping you find the perfect piece to suit your individual needs and budget.

Mallika Hemachandra Jewellers has a rich history and has seen many changes over the years, but one thing has remained constant – our commitment to providing the finest jewellery and gems, along with unmatched customer service.

As we look back on our journey of Mallika Hemachandra Jewellers, we are grateful for the support and loyalty of our customers, who have made it possible for us to continue to thrive and grow. Our teams of expert Jewellers and gemologists have always been at the forefront of our success, and their passion for their craft continues to inspire us every day.

When the pandemic hit, it brought about unprecedented uncertainty and disruption to the jewellery market. However, our team was determined to weather the storm and come out even stronger on the other side.

We quickly adapted to the changing market conditions by shifting our focus to online sales and developing new strategies to reach customers. Our team also worked tirelessly to ensure that our supply chain remained intact so that we could continue to provide high-quality jewellery and gems to our customers.

As we look ahead, I am excited about the future and am confident that, with continued hard work and dedication, we will continue to serve our customers and to be a leader in the jewellery industry for many years to come.

Thank you for your continued support, and we look forward to serving you for many years to come.

Message from Managing Director ​​

Chamindri Hemachandra

Managing Director

Over the years, we Mallika Hemachandra jewellers have established ourselves as a leader in the jewellery industry, offering the finest quality jewellery and gems to our customers. Our commitment to quality and customer service has been the cornerstone of our success and has helped us to overcome the challenges and changes that we have faced along the way.

Despite our many years of experience and success, there are still numerous obstacles that we must overcome in order to maintain our position as a leader in the jewellery market of Sri Lanka.
One of the biggest challenges that we face is the constantly evolving market and consumer demand. We, Mallika Hemachandra Jewellers must stay ahead of the curve by continuously innovating and adapting to the latest trends and preferences. Additionally, the jewellery industry is highly competitive, and we must always strive to offer the highest quality products and services in order to stay ahead of our rivals.

Another challenge that we face is ensuring the ethical and sustainable sourcing of our materials. As a responsible business, we are committed to sourcing our gems and metals in a manner that is both environmentally and socially responsible.

I am proud of our team, who has always been at the forefront of our success. Their passion, expertise, and hard work have made it possible for us to maintain our reputation for excellence, even in the face of the COVID-19 pandemic.

I am particularly proud of our team’s resilience and determination in the face of the COVID-19 pandemic. Despite the challenges and uncertainties posed by the pandemic, our team has adapted to the changing market conditions and continued to provide the highest quality products and services to our customers.

I have been consistently impressed by the passion, expertise, and dedication of our team members. Their commitment to quality, customer service, and excellence is what sets us apart from our competitors and has been the cornerstone of our success.

I would also like to thank our customers for their continued support and loyalty. Your trust in us has been the driving force behind our success, and we, Mallika Hemachandra Jewellers are grateful for the opportunity to serve you. It is because of your loyalty and trust that we have been able to grow and succeed for so many years. Your continued patronage has allowed us to maintain our commitment to quality, customer service, and innovation, and to remain a leader in the jewellery industry in Sri Lanka.

Message from Chief Executive Officer ​

Kokila De Silva

Chief Executive Officer

As the CEO of Mallika Hemachandra Jewellers, I am honoured to lead an organization that has been at the forefront of the jewellery industry in Sri Lanka for over 5 decades. Our devotion to quality, innovation, and customer service has been the driving force behind our success, propelling us to the position of the premier maker of exquisite jewellery and stones in Sri Lanka.

We have experienced numerous challenges and uncertainties over the last five decades, but our persistent focus on quality has enabled us to overcome these hurdles and prosper in this competitive business. Especially the 1-2 years of Covid pandemic challenged us and our team to do something different and what was not there ever. But nothing had stopped us from holding the number 1 position in the country.

At Mallika Hemachandra Jewellers we always believe in Differentiating strategy, differentiating our jewellery in terms of design, value and craftsmanship have always kept us as the trendsetter of the industry. We Offer products that are truly unique and cannot be found elsewhere. This is achieved by sourcing rare materials, creating custom designs, or collaborating with local artisans to create one-of-a-kind pieces. Also, we are keen on producing a personalized experience: Creating a customized and personalized shopping experience for our customers, such as offering private appointments, personalized recommendations, and after-sales services. We just don’t stop there, we think about the
future too. That’s where MHJ becomes the leader. MHJ is concerned with sustainability in our business operations and sourcing materials that are ethically and environmentally responsible. Also, as an organization nurtured by the love of people, Mallika Hemachandra Jewellers Offer exceptional customer service that goes above and beyond what is expected.

I’d also like to appreciate our outstanding team of experts, who work diligently to bring our vision to reality and keep us on the cutting edge of the jewellery business.

Last not least, our beloved customers, for their continued loyalty and support throughout the years. Your belief in our products and services has been vital to our success, and we will work hard to gain your continuing loyalty.

Milestone

Prestigious Award

The Chairperson received the prestigious award for entrepreneur of the year 2000 from the Chamber of Commerce Sri Lanka.

Award for the most effectively presented stall

Award for the most effectively presented stall at the facets Gem and jewellery Exhibition in Sri Lanka.

Won the Merit award

Merit awards for the best stall at the JCK show in Las Vegas USA.

Met Hermajesty Queen Elizabeth

Private showing of jewellery to her majesty Queen Elizabeth.

Won National Gem & Jewellery Authority award

National Gem & Jewellery Authority award for assaying and Hallmarking.

Swarnashikamani Award

Presidents award of “SWARNASHIKAMANI” being most value added jeweller in the country.

Best Creative Jewellery Product

Best Creative Jewellery Product of the year – 2010 awarded at the Asian Mass Media Awards Ceremony 2010.

Founder of the Jewellery Manufacturing and exporting association

Founder member of the Jewellery Manufacturing and exporting Association.

Board member of TTI

Board member of the Technical Training Institute – Colombo 10 and the investigator for the bachelor of Design Degree at the University of Moratuwa.

Past President of

Past President of the Jewellery Manufacturing & Exporters Association from 1992- 1995.

Our Team

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Delivery & Return Policy

Mallika Hemachandra Jewellers, we are committed to ensuring a seamless shopping experience for our valued customers. To make your journey with us even more enjoyable, we’ve outlined our Delivery & Return Policy below. Please take a moment to familiarize yourself with these guidelines to ensure a hassle-free shopping experience.

Delivery Policy:

1. Accurate Delivery Information: To kick start your delivery process smoothly, please provide us with accurate delivery information during your order placement. Mallika Hemachandra Jewellers cannot be held responsible for any loss or damage resulting from incorrect information submissions.

2. Change of Delivery Information: Should you need to amend your delivery information, kindly contact our dedicated customer service team promptly. Please ensure all changes are made before your order is processed.

3. Prompt Payment: To expedite the delivery of your chosen product, we kindly request that you complete your payment promptly.

4. Confirmation Email: Upon confirming your order, you will receive a confirmation email to keep you informed of about the order.

5. Delivery Areas: Mallika Hemachandra Jewellers offers complimentary delivery within Colombo 1 – Colombo 15. For selected areas in the Western Province, a delivery charge may apply. Please inquire for further details.

6. Secure Packaging: Rest assured, all our products are delivered in securely packages. We kindly ask you to inspect the package’s quality conditions and the product upon receipt. If you notice any defects in the package, please inform our delivery team immediately and we will take care of the process.

7. Order Limit: Customers can place orders up to a value of Rs.1, 000,000. If the order value is exceeding this limit will not be processed for delivery.

8. Product Exchange: If your returned product falls within our quality parameters, you can exchange it for a relevant product of equal value at any of our Mallika Hemachandra Jewellers Branch.

9. Delivery Confirmation: To ensure the safe delivery of each product, our delivery team will require your signature as confirmation.

Return Policy:

1. Exchange within 7 Days: Customers can exchange purchased products within 7 days of the purchase date, provided they adhere to our return policy.

2. Showroom Return: Please visit the nearest Mallika Hemachandra Jewellers showroom to initiate a return. Ensure that the products you wish to return maintain the required quality conditions and include all protective materials, the original box and relevant documents like Invoice or Receipt.

3. Quality Conditions: During the time of return, we will accept returns if the products are in standard quality conditions. Products that do not meet these conditions will not be eligible for return.

4. Product Replacement: If stocks are available, customers can exchange their products on a one-to-one basis. Please note that we do not offer cash refunds at any time.

Mallika Hemachandra Jewellers, the premier Jeweller in Sri Lanka, is committed to safeguarding your Privacy and Confidentiality.

Information Collection
To provide optimal service, we may request personal information such as your Name, Address, Email address, and Telephone number. We utilize this information to address your queries, fulfill your requests, and apprise you of new products, services, or promotions. In the event that you participate in our competitions, avail of our special offers, or subscribe to our mailing list, we may require additional information.

Personal Information
Confidentiality is paramount to us, and any information shared with us during the course of our operations or in interactions with our customer service personnel is always kept in strict confidence. We do not sell, trade, rent, or share any critical personal information without your explicit consent, except as required by Law, Police investigation, or Legal proceedings where such information is deemed relevant. Mallika Hemachandra Jewellers permits third parties providing technical services to access database information, but only to the extent necessary to provide such services to you. These third parties are held accountable to the same standards of confidentiality as us.

Data Security
Although complete security of data transmissions over the internet cannot be guaranteed, we at Mallika Hemachandra Jewellers make every effort to safeguard your personal information. We have implemented necessary measures to protect information collected online. We have deployed appropriate security devices and personnel to maintain the integrity of such Information. All information
received is treated with utmost care to ensure its security on our systems.

Your Consent
By using our Website, you provide consent to collect, store, and utilize any information shared with us. Any modifications to our Privacy Policy will be communicated by posting on this page. This will ensure that you remain informed about our current policies at all times.

Terms & Conditions

Welcome to the Mallika Hemachandra Jewellers Online Store, owned and managed by Mallika Hemachandra Jewellers (Pvt) Ltd, with its registered office located at 73, Horton Place, Colombo 07, Sri Lanka.


We take pride in presenting our Terms of Use, which govern the use of our online store. Our team of professionals uses the terms “Mallika Hemachandra Jewellers”, “we”, “us” and “our” to refer to Mallika Hemachandra Jewellers (Private) Limited at the registered address above, and its affiliates. We urge you to read and comprehend these Terms of Use before engaging in any activity on our Online Store. By using the Mallika Hemachandra Jewellers Online Store, you signify your acceptance of these Terms of Use. We are confident that you will find our Online Store to be a superior experience. However, if you do not agree to these Terms of Use, you are not authorized to continue using the Online Store. We assure you of our commitment to providing you with uninterrupted access to our services.

Revisions
Mallika Hemachandra Jewellers reserves the right to revise these Terms and Conditions at any time in accordance with its sole discretion. All typographical errors in any quotation, Terms and Conditions, or on the Website and/or Online Store shall be subject to correction by Mallika Hemachandra Jewellers (Pvt) Ltd.

Presentation and Guarantee
In order to use the Site and/or Online Store, it is your responsibility to adhere to all applicable Laws and Regulations. By using the Site, you acknowledge and confirm that you have read, comprehended, and agreed to our Terms and Conditions without reservation.
Mallika Hemachandra Jewellers (Pvt) Ltd shall not be held liable or responsible in any manner whatsoever for any violation, non compliance, or breach of laws, rules, and regulations governing the use of the Site by you. You, as the user, are responsible for ensuring compliance with all applicable laws and regulations. Furthermore, you pledge to fully indemnify and hold Mallika Hemachandra Jewellers (Pvt) Ltd harmless against any claim, damages, or losses (including legal costs on an indemnity basis) directly or indirectly sustained by Mallika Hemachandra Jewellers (Pvt) Ltd as a result of your breach, non-compliance, or infringement of any laws, rules, and regulations.

Products
All communications issued by Mallika Hemachandra Jewellers on the Site should be construed as invitations to treat only. If an order is placed via our customer information form, it represents an offer to contract from the customer and is not binding until acceptance is communicated by our customer Service Executive. Mallika Hemachandra Jewellers (Pvt) Ltd reserves the right to decline any and all offers made by the customer for any reason whatsoever, including changes in the pricing or availability of relevant product(s).
It is important to note that prices and availability of our Products are subject to change at the full and absolute discretion of Mallika Hemachandra Jewellers (Pvt) Ltd.
The Products on the Site may be re-priced, withdrawn, discontinued, revised or amended at any time and at the sole discretion of Mallika Hemachandra Jewellers. Additionally, please note that the actual Product may differ from its description and/or depiction on the Site, and we make no warranty for the appearance of the Products on the Site. Mallika Hemachandra Jewellers (Pvt) Ltd expressly disclaims any liability for any errors and discrepancies.
We hope that this policy clarifies the terms of engagement with our valued customers. Please do not hesitate to contact our customer service team should you have any questions or concerns.

Exclusion of Liability
Mallika Hemachandra Jewellers (Pvt) Ltd shall not be held liable for any losses, damages, costs, or expenses, including direct, indirect, special, or consequential damages or economic loss resulting from any failure to perform its obligations due to electronic, electrical, mechanical, computer-related, or other failures, errors, omissions, interruptions, or delays, to the extent permissible by applicable laws.

Online Order Cancellations
In the event that you wish to cancel an order, please promptly notify us via email at …………………………..
or by phone at 0112688531.

Payment Options
Please be advised that full payment must be made as an online payment.